GM (General Manager) 101 is an interactive, online program that provides an overview of the knowledge and skills that help new or experienced general managers and/or new property owners/operators to successfully manage a hotel property.
GM101 includes case studies, practice sessions and post-diagnostic assessment to measure development of skills and knowledge of hotel operations.
Major areas of hotel operations are covered in this program, including:
- Property Operations
- Financial Management
- Guest Experience
- People Management and Leadership
- Marketing and Sales Management
- Food and Beverage Operations
Individuals will receive a keycode upon purchase to access this online program for three months from date of purchase.
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