Guests remember and share their experiences about your property. Guest Service Gold provides hospitality professionals with the confidence to engage and connect with guests to find out their needs and provide memorable service.
This online program features seven brief stories designed to motivate and inspire hotel employees to go for the gold when it comes to providing service above and beyond the call of duty. Based on true stories of award-winning guest service this program focuses on: authenticity, intuition, empathy, delight, delivery, initiative and being a champion.
This online program is for individual training, and can be completed in 2 hours.
Individuals will receive a keycode upon purchase to access the program for three-months from date of purchase.
*Separate fees apply for certification.
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