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Increase front office efficiency and help sales grown with the knowledge and skills gained from this course. Topics include revenue management and the latest technology applications. This course shows how front office activities and functions affect other departments and focuses on how to manage the front office to ensure your property’s goals are met. Case studies and real-world examples present a practical industry focus.
This online course includes a 100-question final exam. Successful completion of the exam (70% or higher) leads to a course completion certificate. Scores of 90% or higher earn a certificate "with honors."
New! This course now comes packaged with a keycode to access Front Office Manager, a 10-module, interactive online component that provides an overview of the organization and management of the front office. Users will love the self-paced, discovery-driven approach that puts them in control as they explore each area of the hotel and click on highlighted objects to learn about each facet of front office operations. Individuals will have six-month access to the online component.
To enroll in the time pay program or to enroll in multiple-course certificate programs, please visit the Distance Learning area of the website to download an application or complete the online enrollment form.
Nonmember price includes AH&LA student membership.
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