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Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity. The new edition has been revised to reflect changing economic conditions and industry trends.
This textbook includes a keycode that will provide access to an online component* that presents additional, interactive material to reinforce the book’s content. This online component includes video clips, short quizzes and case studies, definitions, links to relevant websites, interactive exercises, and industry news. Preview table of contents
*Individuals will have six-month access to the online component from date of purchase.
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Authors:
Robert H. Woods, Ph.D., CHRE, University of Nevada, Las Vegas
Misty M. Johanson, Ph.D., DePaul University
©2012, 14 chapters, Softbound
ISBN 978-0-86612-380-8 |
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