Housekeeping is critical to the success of today's hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.
The third edition has been completely revised with more than 100 pages of new content and two new chapters, reflecting the extensive changes in the hotel industry. New and updated information includes the following topics:
- Energy management, sustainability and "green" housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.)
- Post 9/11 security issues
- Health concerns (bedbugs, mold, viral outbreaks)
- Amenities and guestroom furnishings (bathrobes, triple sheeting, higher thread counts, "bed wars," pillow menus, wireless Internet, etc.)
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Human resources (diversity, recruitment challenges, immigration reform laws, turnover, selection and interviewing)
New! This textbook now comes packaged with a keycode that provides access to an online component* that provides additional, interactive material to reinforce the books content. This online component includes video clips from AHLEIs training resources, short quizzes, definitions, links to relevant websites, interactive exercises, and industry news.
*Individuals will have six-month access to the online component from date of purchase.
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