Readers will learn the basics of purchasing, implementing, maintaining, and effectively managing a variety of technology systems. The book covers applications for all operational areas, and also covers security maintenance for technology. The sixth edition of this textbook features 10 new sections with the latest information on benchmarking hospitality technology, social networking, Internet marketing, self-service technologies, Voice over Internet Protocol (VoIP), open and closed payment systems, PCI compliance, menu item pricing, inventory replenishment, and data mining.