Stressing efficiency, communication, and quality guest service, this innovative and entertaining program shows your servers the basics, but also how to do the little things right. From personal appearance and presentation to pre-shift tasks and side work, the video-based DVD guides your service team through all phases of the service cycle, helping develop satisfied guests who build repeat business.

Program includes a Trainer's CD-ROM featuring content overviews, training exercises, checklists, worksheets, a "Quick Quiz" assessment tool, and Certificates of Completion.