Retail operations, from gift shops to specialty kiosks, are becoming important profit centers for lodging properties. Make sure that the retail cashiers who staff these facilities have the same hospitality skills as the rest of your staff, so that guests have a consistent service experience. This guide provides step-by-step task breakdowns and job knowledge for retail cashiers, including information on telephone courtesy, retail sales skills, point-of-sale equipment, and retail operations and the lodging property environment.
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