For group training, the third edition leader's guides include workbook materials; and a PowerPoint CD containing nine presentations that provide talking points of each workbook's content.
This program helps supervisors to learn how to work more effectively, efficiently, and creatively with both employees and the dining public, and also assists supervisors in creating a work environment that values and respects diverse groups of customers and employees.
Nine topics are:
- You as a Supervisor
- Conducting Orientation and Training
- Leadership
- Handling Problems and Conflicts
- Motivation and Team Building
- Staffing and Scheduling
- Improving Employee Performance
- Effective Communication
- Time Management
To purchase individual titles, please call 800-752-4567 or 517-372-8800.
Also available:
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