Training is the key to keeping pace with the industry’s changing demands. Learn how to develop, conduct, and evaluate one-on-one and group training that will reduce turnover, improve job performance, and help your organization attain its goals. You’ll discover why training is an important investment for your property, how to train various levels of employees, and how to implement effective instructional design techniques and processes.

This online course includes a 100-question final exam. Successful completion of the exam (70% or higher) leads to a course completion certificate. Scores of 90% or higher earn a certificate "with honors."

To enroll in the time pay program or to enroll in multiple-course certificate programs, please visit the Distance Learning area of the website to download an application or complete the online enrollment form.

Nonmember price includes AH&LA student membership.