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Every hospitality organization needs well-trained employees. Guests expect it, and employees are now choosing employers based on the training and professional development they offer. Use this text to learn how to be an excellent trainer who understands the role training plays in the organization, how to design it, and how to deliver it.
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Authors: Debra F. Cannon, Ph.D., CHE, and Catherine M. Gustafson, Ph.D., CHE, CCM
©2002, 14 chapters, Softbound
ISBN 978-0-86612-224-5 |
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